Terms of Service

These Terms and Conditions (“Terms”) govern your use of the Konverd website konverd.com and the services provided by Konverd (“Konverd”, “we”, “us” or “our”). By requesting a free sample, booking a call, subscribing to a plan or using our services, you (“you” or “Client”) agree to these Terms.

1. Our Services

Konverd creates AI-assisted content for brands, including AI reels, UGC-style videos, commercial videos, product shoots, graphic and campaign designs, animated and cartoon videos, YouTube content, corporate content, and social media posting and management. The exact deliverables depend on your plan or a custom agreement we confirm in writing.

2. Free Sample

We may offer one free sample creative per brand. Free samples are provided at our discretion, with no obligation to purchase. We may decline sample requests for any reason, including content that breaks Section 9. You may use the free sample for evaluation; commercial use requires an active plan or our written permission.

3. Plans, Payment and Billing

Plans are billed monthly in advance at the price shown on our website or agreed in writing. Payment is due before work begins on each billing cycle. Monthly deliverables (such as number of reels, posts and carousels) apply to that billing month and do not roll over to the next month unless we agree in writing. We may change our prices with at least 30 days’ notice; changes apply from your next billing cycle. Late or failed payments may pause work until payment is received. Prices exclude any taxes or payment fees that apply in your country.

4. Delivery and Revisions

We aim to deliver first drafts within the timelines stated in your plan, usually 48 hours from receiving a complete brief and all required materials. Timelines are estimates, not guarantees, and may be affected by delays in receiving materials or feedback. Revisions are included as described in your plan. A revision means changes to an existing creative, such as edits to script, visuals, text, music or timing. A new concept, new product or a change of direction counts as a new deliverable, not a revision. To keep projects moving, please send feedback within 7 days of delivery; deliverables with no feedback after that time are treated as approved.

5. Your Responsibilities

You agree to provide accurate information, timely feedback and the materials we need, such as product details, brand assets and account access. You confirm that you own or have permission to use everything you send us, including logos, images, footage, music and images of real people, and that it doesn’t infringe anyone else’s rights. You are responsible for checking that all claims in your content, such as product benefits, prices, health or results claims, are accurate and legal before publishing.

6. Social Media Posting

If your plan includes posting, you grant us the access needed to publish on your accounts on Instagram, Facebook, TikTok, YouTube, LinkedIn or other agreed platforms. We will only post content you have approved or agreed to in your content calendar. You remain the owner of your accounts and are responsible for complying with each platform’s rules, including any AI-content disclosure requirements. We are not responsible for account restrictions, removed posts or reach changes caused by platform decisions or algorithm changes. You can revoke our access at any time.

7. Ownership and Usage Rights

Once you’ve paid in full for a billing period, you own the final deliverables created for you in that period and may use them for any lawful commercial purpose. We keep ownership of our working files, prompts, templates, processes and any pre-existing materials, and may reuse general techniques and non-client-specific elements. Unpaid deliverables remain our property until payment is received.

8. AI-Generated Content

Our content is produced using AI tools together with human editing. AI-generated people, voices and scenes are synthetic unless you provide real footage. Because AI output can occasionally resemble existing works, we review all content before delivery, but we cannot guarantee that AI-generated elements are entirely unique. We do not create content that imitates a real, identifiable person, celebrity or protected brand without proper permission.

9. Prohibited Content

We will not create content that is illegal, misleading, defamatory, hateful, sexually explicit, violent, or that infringes intellectual property; promotes illegal products or services; makes false health, medical or financial claims; impersonates real people without consent; or breaks the advertising policies of the platforms it’s intended for. We may refuse or stop any project that breaks this section, without refund for work already completed.

10. Portfolio Use

We may display work we create for you in our portfolio, website, social media and sales materials, unless you ask us not to in writing. We will never share your confidential materials or performance data publicly without your permission.

11. Confidentiality

Both parties agree to keep confidential any non-public information shared during the project, such as business plans, product launches, pricing and results, and to use it only for the purposes of working together.

12. Cancellation and Refunds

Plans have no long-term contract. You can cancel anytime by emailing contact@konverd.com at least 7 days before your next billing date; your plan stays active until the end of the paid period. Because work begins as soon as a billing cycle starts, payments are non-refundable, except where we fail to deliver the agreed work, in which case we’ll either complete it or refund the undelivered portion. Unused deliverables are not refundable and don’t carry over after cancellation.

13. No Guarantee of Results

We create content designed to perform, but we do not guarantee specific results such as sales, views, followers, engagement, click-through rates or return on ad spend. Results depend on many factors outside our control, including your product, pricing, ad budget, targeting and platform algorithms.

14. Limitation of Liability

To the maximum extent allowed by law, Konverd is not liable for any indirect, incidental or consequential losses, including lost profits, revenue or data. Our total liability for any claim relating to our services is limited to the amount you paid us in the 3 months before the claim arose.

15. Indemnity

You agree to protect Konverd from claims, losses and costs arising from materials you provided, claims made in your content that you approved, your use of the deliverables, or your breach of these Terms.

16. Suspension and Termination

We may pause or end our services if you break these Terms, fail to pay, or behave abusively toward our team. On termination, you keep the deliverables you’ve paid for, and any outstanding payments become due.

17. Changes to These Terms

We may update these Terms from time to time. We’ll update the effective date above and notify active clients by email of significant changes. Continued use of our services after changes means you accept the updated Terms.

18. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes will be handled by the courts of Pakistan, unless we agree to resolve them another way, such as mediation.

19. Contact Us

Konverd
Email: contact@konverd.com